Set boundaries for a property manager's mail cleanup
A property manager who wants to cut down on junk mail can share resources and deal with mail addressed to the property. Mail addressed to residents is theirs to handle.
What property managers can and cannot do
- Limit your own action to mail addressed to the property, its common areas, or units where you have documented authority over the mail.
- Post a resource sheet that lists opt-out routes, so residents can act on their own mail.
- If a resident asks for help identifying a sender, point them to Junk Mail Magic so they can photograph and submit their own piece.
- Write down which mail you are authorized to handle, and check the scope with your management company or attorney if it is ever questioned.
Why authorization comes first
Opening, photographing, or discarding mail addressed to someone else can create legal trouble, even when the intent is helpful. Act only on mail clearly addressed to the property, and keep a record of your authority. Sharing information is fine. Handling a resident's mail is not.
Start with a resource sheet
Draft a one-page sheet of official opt-out links and post it near the mailroom. Residents get a starting point, and you never touch their mail.
Keep personal records with the organization that handles them
Junk Mail Magic is for ordinary unwanted advertising. Use the official contact route in this guide for records, account changes or someone else’s correspondence.
Compare removal routes